Q: How many type of agent are there?
There are 3 types of agent in total – Bronze, Silver, Gold.
Q: What are the agent fees for each of the type?
Bronze – RM 100
Silver – RM 300
Gold – RM 500
Q: What are the differences between each type of the agent?
The main differences are agent fees and commission.
For Bronze agent, agent fees is RM 100 and commission earn from sales is 20%
For Silver agent, agent fees is RM 300 and commission earn from sales is 25%
For Gold agent, agent fees is RM 500 and commission earn from sales is 30%
Q: What are the requirements to be an agent?
As long as you are aged 16 and above, then you are entitle to apply as our drop ship agent.
Q: What benefit will I get joining as drop ship agent?
As a drop ship agent, you are not required to keep any stock and we will arrange the shipment for you whenever you have an order from customer.
You will also earn commission as per item sold when you make sales!
Q: Can I join if I am not Malaysian?
Yes, of course.
Q: Do I need to keep stock?
No. As a drop ship agent, you are not advice to keep your own stock. We will deliver for you when you place an order.
Q: What is the minimum amount I have to order?
You can place an order of any amount. No minimum is required.
Q: What is my sales target for each month?
The good news is … You are not asked to hit any target!
Q: How much is my commission?
It is all depends on the agent type you had join.
Bronze – 20%
Silver – 25%
Gold – 30%
Q: When can I get pay for my commission?
We pay all commission on 15th of every month. All commission earn from last month will be paid on the following month.
Example: Commission earn from 1st March to 31st March will be pay in 15th April.
Q: How do I receive my commission?
You need to update your bank information after you have login to your agent account under setting tab. We will then pay to your account timely.
Q: How do I join as an agent?
To become an agent,
Kindly send us a personal message and we will lead the way :)Facebook personal message (preferred & fast): https://www.facebook.com/ByMicroFlowers
E-mail: ByMicroFlowers@hotmail.com
Kindly send us a personal message and we will lead the way :)Facebook personal message (preferred & fast): https://www.facebook.com/ByMicroFlowers
E-mail: ByMicroFlowers@hotmail.com
Q: I have already register as drop ship agent. How do I place an order?
To place an order, please follow the steps here.
1) Login to your account
2) Go to order tab and select New order
3) Fill up the receiver’s details
4) Click on add / edit product
5) Place number of quantity you wish to order for each product
6) Click on update cart at the end of the form
7) Check your order to confirm it is correct and click on confirm order button
8) Select payment method and click on proceed to payment
9) Follow the steps for payment processing
Q: Order will ship to me or direct to my customer?
All order will be shipped to the Shipping address as filled up in order form.
Q: Where can I sell the flower?
You can promote the product online through your own website, blogs, Facebook, online store like e-bay.com or lelong.com, etc.
Q: As an agent, what resources (marketing material) will Secret Garden provide?
For agent resources, please login to your account. Go to Sales Kit > Agent Resources.
We have Product Brochure, Product Images, Product Video and News of the product.
Q: Can I use the images and information from your website in my blog or FB?
Yes, for promotion in blog or in Facebook this is allowed.
Q: Can I get a hard copy of the brochure or the catalog?
Sorry, we do not provide any hard copy for brochure or catalog.
Q: Any video for me to promote?
Yes. Please login to your account. Go to Sales Kit > Agent Resources
Q: Where to get description of the product?
Please login to your account. Go to Sales Kit > Agent Resources
Q: Can I stop being an agent anytime? Any cost to terminate?
Yes. Just contact us to cancel your account. No cost for termination.
Q: Can I upgrade my agent type?
Yes you can upgrade anytime. Just top-up the differences according to current market price for each level and contact us shall you have difficulties to upgrade yourself.
Q: I want to become an agent. Who should I contact?
To become an agent, Kindly send us a personal message and we will lead the way :)
Facebook personal message (preferred & fast): https://www.facebook.com/ByMicroFlowersE-mail: ByMicroFlowers@hotmail.com
Q: When can you ship out my order?
We ship out all confirmed order within 5 business days.
Normally ship out on Wednesday and Saturday.
Shall it fall on a Public Holiday, order will be ship out on the following business day.
Shall your order and payment made after 1pm, it will be consider as next day order.
Q: Can you ship out on specific date?
Not at this moment, but we will be implementing it very soon.
Q: Can I take stock from your office?
Yes, you can collect your online order from our office prior appointment shall you do not want us to ship your order.
Kindly send us a personal message :)
Facebook personal message (preferred & fast): https://www.facebook.com/ByMicroFlowersE-mail: ByMicroFlowers@hotmail.com
Q: What I have to do after I make payment join as agent?
You will receive a confirmation letter joining as an agent.
You have to login to your account and update your bank details.
Then, you can start promoting using Sales Kit provided.
Q: Can I cancel my order? How?
Yes you may cancel within 24 hours but there will be an admin penalty charge of RM 20.00 per each item cancelled.
Q: Can I change the shipping address after I place the order?
Yes you may change within 24 hours and there will be an admin penalty charge RM 20.00 for changes of address.
Q: Do I get commission promoting your Facebook (FB) promotional item?
No. Commission for sales can only earn if you order from your agent account and only promotional item listed in agent panel.
Q: When should I renew my agent membership?
No renewal is required. Your membership is valid for life time until further notice.
However, if there is no transaction in your account for 3 months continuously, your account will turn into inactive and we reserves the rights to remove all inactive account.
To reactivate an inactive account, please contact us and there will be a charges of RM50 administration fee.
Q: Do you have stock sample for me showing to potential buyer?
For stock sample, please refer to catalog in your Sales Kit.
We reserves the rights to terminate your agent account at anytime shall The Company found you carrying out any activity that can lead to bad reputation of the company.
Agent fees is not refundable. Please read the Terms & Conditions and FAQ carefully before joining.
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